Frequently Asked
Questions.

Browse the menu, add items to cart, and complete checkout with your pickup date and time. You'll see your order details in your account when signed in.

Yes, if same-day ordering is still open for the day and pickup times are available during business hours.

Pickup times are offered based on business hours and current availability for the selected date.

Yes. Same-day pickup is limited by the configured cutoff time, and unavailable times are filtered out at checkout.

For help with order changes, contact Khans Food directly using the contact page so the team can review your order status.

Menu pickup orders are paid during checkout. Catering payment is collected only after a catering request is reviewed and approved.

Visit the Catering page to see currently available packages and submit a package request from the package detail page.

Yes. Use the custom catering flow to build a request from available catering items.

After submission, your catering request is reviewed by Khans Food. Approved requests receive an official quote and an order for payment.

Once approved, pay from your account's catering order page. Payment completion is confirmed through the secure payment flow.

Yes. Approved guest requests can be paid through the dedicated guest catering payment link provided for that request.

You can add notes with your order or catering request. Khans Food will review details and follow up when clarification is needed.

Use the contact page for pickup and catering questions, including order support and event planning.